Passport Service

1 General Information

1.1 Where can I apply for my passport?

You can apply for your passport from anywhere using the Citizen Portal (www.citizenservices.gov.bt) . The collection of your passport can only be done from the Passport Section.

1.2 When can I collect my passport after submitting my application or passport?

The standard service delivery time for issuance of passport is 3 days after submission of the application at the Passport Section using online.

1.3 Where is the Passport Section, MFA located?

The Passport Section, MFA is located on the right hand side of Kuzoo FM Office.

Link to Google Map: >>Click Here<<

1.4 Who is eligible to apply for Passport?

Any Bhutanese Citizen with registration in the Department of Civil Registration and Census, Ministry of Home and Cultural Affairs is eligible to apply for passport.

1.5 What is the validity of passport?

A passport is valid for ten years from the date of issuance for ordinary passports and 5 years for official passports.

1.6 What is the timing for submission of application for passport?

The timing for submission of application for passport 24 hours since it is online but note that the Passport Section is closed on government holidays

1.7 What is the timing for the collection of passport?

The timing for the collection of passport is 2:00 pm to 5:00 pm (summer) and 2:00 pm to 4:00 pm (winter).

* Please check the date of collection of your passport on your receipt

2. Fees

2.1 What is the fee for application of passport?

The fees for application of passport are:

a) Ordinary passport = Nu. 1000/-

b) Ordinary passport where for a child (below 18 years) = Nu. 800/-

c) Diplomatic and official passport = Nu 0/-

2.2 What is the fee for renewal of passport?

The fee for the renewal of passport is same as application of new passport.

2.3 What is the fee for application of passport for lost/stolen cases?

The fee for application of passport for lost/stolen/damaged cases is Nu. 5000/- in addition to the prescribed fee for a new passport.

2.4 How to pay online?

After applying the application an application will be given to you.Use the application ID to pay by following the following steps.

a) Visit Citizen Portal (www.citizenservices.gov.bt)

b) CLick on >>G2C Online Payment<<

c) Enter application ID on the new window

d) Click Search Button

e) Choose Bank of your choice and enter your account number

f) You will receive OTP (SMS) on your phone whcihis to be entered on the system for trasection

g) You will receive if transection is complete or not. Please note that your services will depend on completion of the successful payment transection.

3. Document requirement

3.1 What are the document requirement for an ordinary passport?

The requirement for an ordinary passport are:

a) Application form completely filled. Please note that the Passport Section will not accept incomplete applications forms.

b) Passport-size photograph affixed to the application form. The photograph must not be more than six months old, 45 mm x 35 mm with the facial image taking up 70-80% of the photograph, taken with a white background and without border.

c) Fee of Nu. 1000/- Valid citizenship identity card or identity documents issued by the Ministry of Home & Cultural Affairs.

d) Security Clearance Certificate (SCC) from the Royal Bhutan Police not necessary in hard copy if you are applying online.

3.2 What are the requirements for a new diplomatic and official passport?

The requirement for a new diplomatic and official passport are:

a) Application and release form completely filled. Please note that the Passport Section will not accept incomplete forms.

b) Passport-size photograph affixed to the application form. The photograph must not be more than six months old, 45 mm x 35 mm with the facial image taking up 70-80% of the photograph, taken with a white background and without border.

c) An official letter of request for issue of passport from the Head of Organization/Department/Ministry concerned, stating the purpose of travel.

d) Where necessary clearance from the Royal Civil Service Commission and the Ministry of Foreign Affairs shall also be required.

3.3 What are the requirements for release of a diplomatic or official passport?

The requirements for release of a diplomatic or official passport are:

a) Release form completely filled. Please note that Passport Section will not accept an incomplete form.

b) An official letter of request for issue of passport from the Head of Organization/Department/Ministry concerned, stating the purpose of travel.

c) Where necessary clearance from the Royal Civil Service Commission and the Ministry of Foreign Affairs shall also be required. Passports for minors

4.1 What are the requirements when applying for a passport for children?

The requirements for issuance of passport to a child

a) Passport-size photograph affixed to the application form. The photograph must not be more than six months old, 45 mm x 35 mm with the facial image taking up 70-80% of the photograph, taken with a white background and without border.

b) Application fee of Nu. 800/-. A photocopy of birth certificate and identity document issued by the Ministry of Home & Cultural Affairs for new born up to fourteen years and identity card for fifteen up to eighteen years, along with original documents for verification purposes. This shall not apply to newborn children up to one year of age born to Bhutanese parents in a foreign country. In such cases, the application for a passport shall be submitted to the nearest Bhutanese diplomatic or consular mission along with the copies of the birth certificate and passports of the parents.

c) A Security Clearance Certificate (SCC) from the Royal Bhutan Police for children age fifteen (18) years and above.

d) Both the parents or the child's legal guardian (s) must be present when applying for a passport. In the absence of one of the parents or guardian (s), then the second parent's or guardian's signed letter of consent (sample attached) to the issuance of passport to the child. Only one parent may apply in the event of having sole custody of the child but legal document referring to the custody must be provided. If both parents are deceased the legal guardianship may apply for the passport for the child.

e) Documentary evidence of the child's relationship with his/her parents or guardians must be produced in the form of a birth certificate, adoption papers or other documents (Marriage Certificate/Divorce Deed etc.) as may be relevant.

f) Copy of parents' or guardian's citizenship identity card or identity documents along with the original documents for verification purposes. Evidence of sole custody must be produced in the event of being a single parent, single guardian or if one of the parents has passed away.

4.2 Why must children have individual passports? Can I include my children on my passport?

This is primarily to prevent the abduction and trafficking of children, and is in accordance with the new Annex 9 Standard adopted by the International Civil Aviation Organization (ICAO) Council in March, 2002, requiring states to issue separate passport to each person, regardless of age. Some countries also insist on separate individual passports prior to issuance of a visa. No, children cannot be included on your passport.

4.3 Do children have to sign their own passport?

Children ten (10) years and above can sign on the signature space provided for on the application form. For children below ten (10) years thumb impression is taken or one of the parents/guardians can sign on behalf of the child. The signature is then digitally scanned and inserted onto the passport.

5. Expiry and Renewal of Passports

5.1 What should I do when my passport expires? Can I keep it?

It is important that an expired passport be cancelled so that it cannot be used illegally. The passport should be returned to the Ministry of Foreign Affairs or nearest diplomatic/consular mission within one month of the expiry date. Failure to do so will result in a fine of Nu. 100/- per day until the passport is cancelled. You can either have it delivered or mailed. The passport shall be cancelled and either returned to you or disposed off by the Passport Section based on your preference.

5.2 Can a passport be renewed?

Passports cannot be renewed and upon expiry a new one must be applied for. A new machine readable passport can be applied for when the validity of the current one in use is six months or less.

5.3 What is the procedure for renewal?

The procedure for renewal is same as application for a new passport

5.4 What is the fee for renewal of passports?

Renewal fee for an older generation hand written passport is Nu. 1,000/-. For others, the fee for the renewal of passport is same as application of new passport.

6. Bhutanese residing outside Bhutan

6.1 If I am not residing in Bhutan can I apply for a machine readable passport at the nearest Bhutanese diplomatic or consular mission?

Currently the issuance of machine readable passports is centralized at the Ministry of Foreign Affairs, Thimphu. However, it is possible to file an application for a machine readable passport at a Bhutanese diplomatic mission. The processing time will take much longer than when applied for in Thimphu.

6.2 What if my passport is lost or stolen?

How can I get a replacement passport if I am out of the country and there is no Bhutanese Embassy/Mission or Consulate near by? Do I have to pay a fine? In the event that a passport is lost or stolen, this must be immediately reported to the police and the Ministry of Foreign Affairs or nearest diplomatic/consular mission. Your passport shall be cancelled and international border control authorities notified. A copy of the Police report must accompany the application form for a new passport. A replacement passport can be provided for either by being couriered to you directly by the Passport Section or a Bhutanese diplomatic mission abroad issuing an emergency passport. This is only to facilitate your travel back to Bhutan and issued with limited validity. If a passport is lost, damaged or destroyed you will be required to pay a fine of Nu. 5,000/- in addition to the prescribed fee for a new passport.

7. Changes in personal details of passport

7.1 I have been recently married/divorced – how can I add/change my spouse's surname on my passport?

Any change in your personal details must be verified by the Ministry of Home & Cultural Affairs and supported by legal documents i.e. Marriage Certificate or Deed of Divorce. This should be submitted along with your passport and letter requesting the change. Since the personal details on the passport cannot be altered after issuance, you will need to apply for a new passport.

7.2 There is an error with my personal details on the passport – what should I do?

At the time of issuance of the new passport you should ensure that all the information on the passport is correct. If there is any mistake this should be immediately brought to the attention of the Passport Section. The Passport Section will cross check this against the information provided for on your application and make the changes if necessary. If the error has been made by the Passport Section, a new passport shall be provided for without any additional cost.

8. Others important information

8.1 Do countries insist on a minimum validity period on a passport?

Some countries do and if the validity of your passport is less than one year, it is advisable that you check the requirements of the country you intend to visit prior to making your travel plans. Your passport should have a minimum validity period of six months at the time of travel.

8.2 Can I hold two passports at a time?

Under normal circumstances a person cannot hold two valid passports at a time except when authorized by the Ministry of Foreign Affairs. Traveling with two valid passports will invite the scrutiny of border control authorities abroad and uncalled for inconveniences.

8.3 How can a new passport be obtained in an emergency situation?

The Passport Section can expedite the issuance of a new passport under emergency situations – the Passport Officer should be contacted.

8.4 I still have valid visa (s) on my old passport and I am required to make the new passport – what should I do?

If there are valid visas then the old passport will simply be stamped CANCELLED on the pages where entries have been made. This is because even if the passport is cancelled and the visa not damaged, most countries still accept the validity of the visa when both the old and new passport are carried together.

9. Contact information

9.1 Where can I inquire for more information on my passport application and other passport information?

For more information on the passport application process, you can mail your query to passport@mfa.gov.bt or call 328226, 328183 or 328172. One can also visit website of the ministry at www.mfa.gov.bt