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Portal Disclaimer Notice

G2C Office is a public service delivery initiative under the Prime Minister's Office with the primary objective to simplify and enhance the delivery of public services. The office has been institutionalized as Public Services & Grievances Redressal Division (PSGRD) under Cabinet Secretariat in end of 2016.

While the services are simplified and made available through various channels by office in collaboration with respective agencies, it is the mandates of respective agencies to provide it responsibly. Any individual availing service can track and follow up the status of the service via various platforms (online, SMS, Toll free call center).

Should any individual fail to avail the service, delay in availing service on time or get confused while getting service, they are advised to use above channels to follow up on the services. One can also register and use our eKaseel system to provide feedback or raise grievance too. Aside from that, contact numbers of the service providing agencies are also available on the contact page of this portal.

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G2C News

Handing Taking of Samdrup Jongkhar Thromde G2C Services 

On December 11, 2017, The Director of Cabinet Secretariat, Lobzang Dorji handed over the 10 eServices to Samdrup Jongkhar Thromde. The eServices were developed by PSGRD, Cabinet Secretariat(erstwhile G2C Office) in pursuit of improving public service delivery.

Following are the 10 eServices and can be accessed from www.citizenservices.gov.bt/st or www.sjthromde.gov.bt

1. Building Construction Approval, 
2. Issuance of Building Occupancy Certificate,
3. Online Grievance, 
4. Direct Grievance,
5. New Sewerage Connection,
6. Vacuum Tanker Service, 
7. New Waterline Connection,
8. Replacement of Water Meter,
9. Shifting of main pipeline, domestic connection, and water meter,
10. Upgrading, downsizing, disconnection and reconnection of pipelines.

The Thromde eServices are functioning successfully since its launch in June 2016 and PSGRD would like to thank Thromde for your kind efforts ever since. We look forward to continued collaboration.

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General Information on Rollout of eKaaSel

This is to inform the citizens and users that the online grievance redressal system - eKaaSel is online with effect from December 11, 2017.

Users are encouraged to submit your grievances and feedback on the public services through the system. Please click here to apply.

A user guide is available here to assist the users.

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